Headquarters and Administration: -\nWorking Days: From Sunday to Thursday. - Working Hours: 9 AM\nto 5 PM.
Platform and Technical Support: - Throughout\nthe week.
Outside Working Hours:
- Electronic auctions\ncontinue without interruption \u2014 the system works 24/7.
- Inquiries are recorded\nand processed on the first working day.
\n-For reports and complaints in case a report is raised, it will be reviewed within a maximum of 48 hours .
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 96, "question": "4.1 \u0643\u064a\u0641 \u0623\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f", "response": "\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0645\u062a\u0627\u062d\u0629:
| \n \u0627\u0644\u0642\u0646\u0627\u0629 \n | \n \n \u0645\u062a\u0649 \u062a\u0633\u062a\u062e\u062f\u0645\u0647\u0627\u061f \n | \n
| \n \u0627\u0644\u0647\u0627\u062a\u0641 920002592 | \n \n \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0633\u0631\u064a\u0639\u0629\u060c \u0645\u0634\u0627\u0643\u0644 \u0639\u0627\u062c\u0644\u0629 \n | \n
| \n \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a info@auctions.com.sa \n | \n \n \u0637\u0644\u0628\u0627\u062a \u062a\u062d\u062a\u0627\u062c \u062a\u0631\u0633\u0644 \u0648\u062b\u0627\u0626\u0642 \n | \n
| \n \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \n | \n \n \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0639\u0627\u0645\u0629 \u0648\u0637\u0644\u0628\u0627\u062a \u0630\u0627\u062a \u0631\u0642\u0645 \u0645\u0631\u062c\u0639\u064a \n | \n
| \n \u0648\u0627\u062a\u0633\u0627\u0628 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 920002592 \n\n \n | \n \n \u062a\u0648\u0627\u0635\u0644 \u0633\u0631\u064a\u0639 \n | \n
\u0642\u0628\u0644 \u0623\u0646 \u062a\u062a\u0648\u0627\u0635\u0644 \u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0644\u0622\u062a\u064a:
1. \u0631\u0627\u062c\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 FAQ \u2014 \u0642\u062f \u062a\u062c\u062f \u0625\u062c\u0627\u0628\u062a\u0643 \u0628\u0633\u0631\u0639\u0629 \u0641\u064a \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0633\u0627\u0628\u0642\u0629.
2.\n\u0627\u0643\u062a\u0628 \u0631\u0642\u0645 \u0627\u0644\u0645\u0631\u062c\u0639 (\u0625\u0646 \u0643\u0627\u0646 \u0644\u062f\u064a\u0643 \u0637\u0644\u0628 \u0633\u0627\u0628\u0642).
3. \u062d\u0636\u0651\u0631 \u062a\u0641\u0627\u0635\u064a\u0644 : \n\u0627\u0644\u062a\u0627\u0631\u064a\u062e\u060c \u0645\u0642\u062f\u0627\u0631 \u0627\u0644\u0645\u0628\u0644\u063a\u060c \u0627\u0633\u0645 \u0627\u0644\u0645\u0632\u0627\u062f\u060c \u0631\u0642\u0645 \u0627\u0644\u0628\u0646\u062f.\n\n\n\n
4. \u062c\u0647\u0651\u0632 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u062d\u062a\u0627\u062c\u0647\u0627.
5. \u0642\u062f \u062a\u062c\u062f\n\u0627\u0644\u062a\u0630\u0643\u0631\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0641\u064a \u0645\u0631\u0643\u0632 \u0627\u0644\u062f\u0639\u0645 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0645\u0644\u0641 \u0627\u0644\u0634\u062e\u0635\u064a.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 98, "question": "4.3 \u0631\u0642\u0645 \u0627\u0644\u0645\u0631\u062c\u0639 \u0648\u0643\u064a\u0641\u064a\u0629 \u0645\u062a\u0627\u0628\u0639\u0629 \u0637\u0644\u0628 \u0633\u0627\u0628\u0642 ", "response": "Do I get a reference number for each request or complaint?
Yes \u2014 every official communication with us is granted\na unique reference number that you use for follow-up.\n\n\n\n
When do you get a reference number?
- Refund\nrequests \u2014 a number issued at the moment of submitting the request.
- Complaints \u2014 a number issued\nwhen the complaint is registered.
- Technical reports \u2014 a number issued when a support ticket is opened.
- Conversations\nwith customer service (via phone/email) \u2014 a ticket number may be given.
What do you do with the reference number?
1. Save it\n (mobile notes, email).
2. Mention it in any subsequent communication regarding the same\nsubject.
3. Use it for follow-up from within the platform.
Tip: Keep a simple\npersonal log of requests (date, number, subject) \u2014 it saves you time during any follow-up.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 100, "question": "4.6 \u0645\u0627 \u0627\u0644\u0641\u0631\u0642 \u0641\u064a \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u0645\u0632\u0627\u062f\u0627\u062a \u0627\u0644\u0642\u0636\u0627\u0626\u064a\u0629 \u0648\u0627\u0644\u0645\u0632\u0627\u062f\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629\u061f", "response": "\u0627\u0644\u0645\u0632\u0627\u062f \u0627\u0644\u0642\u0636\u0627\u0626\u064a \u0647\u0648\n\u0645\u0632\u0627\u062f \u064a\u0642\u0627\u0645 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062d\u0643\u0645 \u0623\u0648 \u0623\u0645\u0631 \u0642\u0636\u0627\u0626\u064a \u2014 \u0648\u0647\u0630\u0627 \u064a\u064f\u0631\u062a\u0651\u0628 \u0641\u0631\u0648\u0642\u0627\u062a \u062c\u0648\u0647\u0631\u064a\u0629:
| \n \u0627\u0644\u062c\u0627\u0646\u0628 \n | \n \n \n \u0627\u0644\u0645\u0632\u0627\u062f \u0627\u0644\u0639\u0627\u062f\u064a \n | \n \n \n \u0627\u0644\u0645\u0632\u0627\u062f \u0627\u0644\u0642\u0636\u0627\u0626\u064a \n | \n \n
| \n \u0627\u0644\u0628\u0627\u0626\u0639 \n | \n \n \n \u0645\u0627\u0644\u0643 \u0627\u0644\u0623\u0635\u0644 \u0628\u0627\u062e\u062a\u064a\u0627\u0631\u0647 \n | \n \n \n \u062a\u0646\u0641\u064a\u0630\u0627\u064b \u0644\u062d\u0643\u0645\n \u0642\u0636\u0627\u0626\u064a \n | \n \n
| \n \u0627\u0644\u0625\u0634\u0631\u0627\u0641 \n | \n \n \n \u0644\u062c\u0646\u0629\n \u0627\u0644\u0628\u064a\u0639 \n | \n \n \n \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u0633\u0646\u0627\u062f \u0648\u0627\u0644\u062a\u0635\u0641\u064a\u0629 \n | \n \n
| \n \u0627\u0644\u062a\u0631\u0633\u064a\u0629 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \n | \n \n \n \u0645\u0648\u0627\u0641\u0642\u0629 \u0644\u062c\u0646\u0629\n \u0627\u0644\u0628\u064a\u0639 \n | \n \n \n \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u0633\u0646\u0627\u062f \u0648\u0627\u0644\u062a\u0635\u0641\u064a\u0629 \n | \n \n
| \n \u0646\u0642\u0644 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 \n | \n \n \n \u0646\u0627\u062c\u0632 \u0623\u0648 \u0639\u0628\u0631 \u0645\u0648\u062b\u0642 \n | \n \n \n \u0648\u0641\u0642 \u0627\u0644\u0627\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062a\u0628\u0639\u0629 \u0645\u0646 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u0633\u0646\u0627\u062f \n | \n \n
1.\n\u0627\u0642\u0631\u0623 \u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0632\u0627\u062f\n\u0628\u0639\u0646\u0627\u064a\u0629 \u0641\u0627\u0626\u0642\u0629 \u2014 \u0642\u062f \u062a\u062d\u0648\u064a \u0627\u0644\u062a\u0632\u0627\u0645\u0627\u062a \u062e\u0627\u0635\u0629.
2. \u062a\u0623\u0643\u062f \u0645\u0646 \n\u0627\u0644\u0623\u0635\u0644 \u2014 \u0647\u0644 \u0639\u0644\u064a\u0647 \u062d\u062c\u0648\u0632\u0627\u062a \u0623\u062e\u0631\u0649\u061f \u0647\u0644 \u0641\u064a\u0647 \u0645\u0633\u062a\u0623\u062c\u0631\u0648\u0646\u061f \u0627\u062c\u0631\u0627\u0621\u0627\u062a\n\u0625\u062e\u0644\u0627\u0621\u0647\u061f
3. \u0627\u0644\u062a\u0632\u0627\u0645\u0627\u062a \u0627\u0644\u0633\u062f\u0627\u062f\n\u0642\u062f \u062a\u0643\u0648\u0646 \u0623\u0643\u062b\u0631 \u0635\u0631\u0627\u0645\u0629 \u2014 \u0627\u0644\u062a\u0623\u062e\u064a\u0631 \u0642\u062f \u064a\u064f\u0639\u0631\u0651\u0636\u0643 \u0644\u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u062a\u0631\u0633\u064a\u0629\n\u0648\u0645\u0635\u0627\u062f\u0631\u0629 \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 99, "question": "4.5 \u0631\u0641\u0636 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0648 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 ", "response": "\u0625\u0630\u0627 \u0634\u0639\u0631\u062a \u0623\u0646 \u0646\u062a\u064a\u062c\u0629 \u0645\u0632\u0627\u062f \u0644\u0645 \u062a\u0643\u0646 \u0639\u0627\u062f\u0644\u0629 \u0628\u062d\u0642\u0643\u060c \u0646\u062d\u0646\n\u0647\u0646\u0627 \u0644\u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0641\u064a \u0641\u0647\u0645 \u062e\u064a\u0627\u0631\u0627\u062a\u0643.
\u0645\u062a\u0649 \u064a\u0643\u0648\u0646 \u0631\u0641\u0636 \u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0645\u0632\u0627\u062f \u0645\u0646\u0637\u0642\u064a\u0627\u064b\u061f
- \u0625\u0630\u0627 \u0644\u0627\u062d\u0638\u062a \u0639\u062f\u0645 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0634\u0631\u0648\u0637\n\u0627\u0644\u0645\u0632\u0627\u062f\u060c \u0623\u0648 \u0627\u062e\u062a\u0644\u0627\u0641 \u0641\u064a \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0632\u0627\u062f .
\n\n\n\n\n\n
-\n\u0625\u0630\u0627 \u062d\u062f\u062b \u062e\u0644\u0644 \u062a\u0642\u0646\u064a \u0623\u062b\u0651\u0631 \u0639\u0644\u0649 \u0645\u0634\u0627\u0631\u0643\u062a\u0643 (\u0645\u062b\u0644\u0627\u064b: \u0645\u0632\u0627\u064a\u062f\u062a\u0643 \u0644\u0645 \u062a\u064f\u0633\u062c\u064e\u0651\u0644 \u0631\u063a\u0645 \u0645\u062d\u0627\u0648\u0644\u062a\u0643).
\u062d\u0627\u0644\u0627\u062a \u0623\u062e\u0631\u0649 \u0642\u062f \u064a\u0643\u0648\u0646 \u0631\u0641\u0636 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0641\u064a\u0647\u0627 \u0644\u064a\u0633 \u0644\u0647 \u0645\u0633\u0648\u063a:
\u2022 \u0641\u0627\u062a\u0643 \u0627\u0644\u0645\u0632\u0627\u062f \u0628\u0633\u0628\u0628\n\u0638\u0631\u0641 \u0634\u062e\u0635\u064a \u0623\u062f\u0649 \u0644\u062a\u0623\u062e\u0631\u0643 \u0641\u064a \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629. \u0627\u062d\u0631\u0635 \u0639\u0644\u0649 \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0648\u0627\u0644\u0634\u062d\u0646\n\u0627\u0644\u0645\u0628\u0643\u0631.
\u2022 \u0644\u0645 \u062a\u0641\u0647\u0645 \u0623\u062d\u062f \u0634\u0631\u0648\u0637\n\u0627\u0644\u0645\u0632\u0627\u062f. \u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0648\u0643\u064a\u0644\n\u0627\u0644\u0628\u064a\u0639 \u0645\u064f\u0646\u0638\u0650\u0651\u0645 \u0627\u0644\u0645\u0632\u0627\u062f\n\u0623\u0648 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631 \u0642\u0628\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0627\u0644\u0642\u0627\u062f\u0645\u0629 (\u0631\u0627\u062c\u0639 \u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u062f\u0639\u0645 \u0641\u064a \u0647\u0630\u0627\n\u0627\u0644\u0642\u0633\u0645)
\u2022 \u0627\u0644\u0633\u0639\u0631 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\n\u062c\u0627\u0621 \u0623\u0639\u0644\u0649 \u0645\u0645\u0627 \u062e\u0637\u0637\u062a \u0644\u0647 \u0648\u062a\u0645\u062a \u0627\u0644\u062a\u0631\u0633\u064a\u0629 \u0639\u0644\u064a\u0643. \u0647\u0630\u0627 \u062c\u0632\u0621 \u0637\u0628\u064a\u0639\u064a \u0645\u0646 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0629 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f\u0627\u062a. \u0627\u062f\u0631\u0633\n\u0627\u0644\u0639\u0642\u0627\u0631 \u0648\u0636\u0639 \u0644\u0646\u0641\u0633\u0643 \u062d\u062f\u0627\u064b \u0623\u0639\u0644\u0649\n\u0642\u0628\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0644\u0623\u0646\u0643 \u0645\u0644\u0632\u0645 \u0628\u0643\u0644 \u0645\u0632\u0627\u064a\u062f\u0629 \u062a\u064f\u0633\u062c\u064e\u0651\u0644 \u0639\u0644\u064a\u0643.
\u2022 \u0634\u0639\u0631\u062a \u0628\u0639\u062f\u0645 \u0631\u0636\u0627\n\u0639\u0627\u0645 \u0639\u0646 \u0627\u0644\u062a\u062c\u0631\u0628\u0629. \u0642\u062f\u0651\u0645 \u0645\u0644\u0627\u062d\u0638\u0629\n\u0623\u0648 \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u064b .
\u0643\u064a\u0641 \u0623\u0642\u062f\u0651\u0645 \u0634\u0643\u0648\u0649 \u061f
\u0625\u0630\u0627 \u0627\u0633\u062a\u0646\u0641\u062f\u062a \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0639\u0627\u062f\u064a\u0629 \u0648\u0644\u0645 \u062a\u064f\u062d\u064e\u0644\u0651 \u0645\u0634\u0643\u0644\u062a\u0643\u060c \u064a\u062d\u0642 \u0644\u0643\n\u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 .
\u0645\u0631\u0627\u062d\u0644 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0634\u0643\u0648\u0649:
1. \u062d\u0636\u0651\u0631 \u0645\u0644\u0641 \u0627\u0644\u0634\u0643\u0648\u0649:
\u2013 \u0648\u0635\u0641 \u062a\u0641\u0635\u064a\u0644\u064a \u0644\u0644\u0645\u0634\u0643\u0644\u0629.
\u2013 \u0627\u0644\u062a\u0648\u0627\u0631\u064a\u062e \u0648\u0627\u0644\u0623\u0631\u0642\u0627\u0645\n\u0627\u0644\u0645\u0631\u062c\u0639\u064a\u0629.
\u2013 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u062f\u0627\u0639\u0645\u0629\n(\u0625\u064a\u0635\u0627\u0644\u0627\u062a\u060c \u0644\u0642\u0637\u0627\u062a \u0634\u0627\u0634\u0629\u060c \u0631\u0633\u0627\u0626\u0644).
\u2013 \u0645\u0627 \u062a\u0637\u0644\u0628\u0647 \u062a\u062d\u062f\u064a\u062f\u0627\u064b \u0643\u062d\u0644.
2. \u0642\u062f\u0651\u0645 \u0627\u0644\u0634\u0643\u0648\u0649 \u0639\u0628\u0631:
\u2013 \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0634\u0643\u0627\u0648\u0649\n\u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 (\u0625\u0646 \u0643\u0627\u0646 \u0645\u062a\u0627\u062d\u0627\u064b).
\u2013 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\n\u0645\u062e\u0635\u0635 \u0644\u0644\u0634\u0643\u0627\u0648\u0649 (\u0631\u0627\u062c\u0639 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 1 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0642\u0633\u0645).
3.\n\u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0631\u0642\u0645\n\u0645\u0631\u062c\u0639\u064a .
4. \u0627\u0646\u062a\u0638\u0631 \u0627\u0644\u0631\u062f\n\u0627\u0644\u0631\u0633\u0645\u064a \u062e\u0644\u0627\u0644 \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0641\u064a \u0627\u0644\u0633\u064a\u0627\u0633\u0629.
\u0625\u0630\u0627 \u0644\u0645 \u062a\u0635\u0644 \u0625\u0644\u0649 \u062d\u0644:
- \u0627\u0637\u0644\u0628 \u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0634\u0643\u0648\u0649 \u0625\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0623\u0639\u0644\u0649 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0646\u0635\u0629.
- \u0642\u062f \u064a\u062a\u064f\u0637\u0644\u0628 \u0644\u0644\u0625\u0633\u062a\u064a\u0636\u0627\u062d \u062a\u0648\u0627\u0635\u0644\u0643 \u0644\u0645\u0646\u0627\u0642\u0634\u0629 \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 101, "question": "4.7 \u0623\u0646\u0627 \u0645\u0645\u062b\u0644 \u0634\u0631\u0643\u0629 \u2014 \u0645\u0627 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0643\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631\u064a\u0629\u061f", "response": "\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0628\u0627\u0633\u0645 \u0634\u0631\u0643\u0629 \u062a\u062e\u062a\u0644\u0641 \u0639\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0641\u064a\n\u0639\u062f\u0629 \u062c\u0648\u0627\u0646\u0628:
\u2022 \u0627\u0633\u0645 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u064a\u064f\u0633\u062c\u064e\u0651\u0644 \u0628\u0627\u0633\u0645\u0643 \u0627\u0644\u0634\u062e\u0635\u064a (\u0639\u0628\u0631\n\u0627\u0644\u0646\u0641\u0627\u0630 \u0627\u0644\u0648\u0637\u0646\u064a).
\u2022 \u0635\u0641\u0629 \u201c\u0645\u0645\u062b\u0644 \u0645\u0646\u0634\u0623\u0629\u201d \u062a\u064f\u0636\u0627\u0641 \u0639\u0646\u062f \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0643\u0644 \u0645\u0632\u0627\u062f.
\u2022 \u0627\u0644\u0633\u062c\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a \u0644\u0644\u0645\u0646\u0634\u0623\u0629 (\u0633\u0627\u0631\u064a).
\u2022 \u062a\u0641\u0648\u064a\u0636 \u0631\u0633\u0645\u064a \u0645\u0646 \u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u064a\u0645\u0646\u062d\u0643 \u0635\u0644\u0627\u062d\u064a\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629\n\u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f\u0627\u062a \u0648\u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0646\u064a\u0627\u0628\u0629 \u0639\u0646\u0647\u0627.
\u2022 \u0647\u0648\u064a\u0629 \u0627\u0644\u0645\u0641\u0648\u0651\u0636 (\u0623\u0646\u062a).
\u2022 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u062d\u0627\u0644\u0627\u062a:\n\u0639\u0642\u062f \u0627\u0644\u062a\u0623\u0633\u064a\u0633 \u0623\u0648 \u0648\u0643\u0627\u0644\u0629 \u0634\u0631\u0639\u064a\u0629.
\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0631\u0641\u0639: \u062a\u0631\u0641\u0639 \u0641\u064a \u0627\u0644\u062e\u0627\u0646\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u062f\u0627\u062e\u0644 \u0635\u0641\u062d\u0629 \u0643\u0644 \u0645\u0632\u0627\u062f \u2014 \u0639\u0646\u062f \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f \u0648\u0642\u0628\u0644\n\u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0628\u0648\u0642\u062a \u0643\u0627\u0641\u064d \u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0648\u062b\u0627\u0626\u0642.
\u2022 \u0627\u0644\u0634\u062d\u0646 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u064a\u062a\u0645 \u0639\u0628\u0631 \u0627\u0644\u062d\u0633\u0627\u0628 \u0627\u0644\u0628\u0646\u0643\u064a \u0644\u0644\u0645\u0646\u0634\u0623\u0629\n\u2014 \u0644\u064a\u0633 \u062d\u0633\u0627\u0628\u0643 \u0627\u0644\u0634\u062e\u0635\u064a.
\u2022 \n\u062a\u0623\u0643\u062f \u0645\u0646 \u0635\u0644\u0627\u062d\u064a\u062a\u0643\n\u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u062d\u0633\u0627\u0628 \u0627\u0644\u0634\u0631\u0643\u0629 .
\u2022 \u0627\u0633\u0645 \u0635\u0627\u062d\u0628 \u0627\u0644\u062d\u0633\u0627\u0628 \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0637\u0627\u0628\u0642 \u0645\u0639 \u0627\u0633\u0645\n\u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u0641\u064a \u0627\u0644\u0633\u062c\u0644. \u0648\u0639\u0644\u0649 \u0643\u0644 \u0627\u0644\u0623\u062d\u0648\u0627\u0644 \u0644\u0627 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0625\u0644\u0627 \u0639\u0644\u0649 \u0627\u0644\u062d\u0633\u0627\u0628 \u0627\u0644\u0630\u064a \u062a\u0645 \u0627\u0644\u062a\u062d\u0648\u064a\u0644\n\u0645\u0646\u0647.
\u2022 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0628\u0627\u0633\u0645\n\u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u062a\u0639\u0646\u064a \u0623\u0646 \u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u0647\u064a \u0627\u0644\u0645\u0634\u062a\u0631\u064a \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a.
\u2022 \u0644\u0643\u0646 \u0623\u0646\u062a \u0634\u062e\u0635\u064a\u0627\u064b\n\u0645\u0633\u0624\u0648\u0644 \u0639\u0646 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0627\u062a \u0648\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0629 .
\u2022 \u0627\u0644\u0636\u0631\u0627\u0626\u0628 \u0642\u062f \u062a\u064f\u0639\u0627\u0645\u064e\u0644 \u0628\u0634\u0643\u0644 \u0645\u062e\u062a\u0644\u0641 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u0645\u0633\u062c\u064e\u0651\u0644\u0629 \u0641\u064a \u0636\u0631\u064a\u0628\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629.
\u2022 \u0646\u0642\u0644 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 (\u062e\u0627\u0635\u0629 \u0627\u0644\u0639\u0642\u0627\u0631\u0627\u062a) \u0642\u062f \u064a\u0633\u062a\u0648\u062c\u0628 \u0648\u062b\u0627\u0626\u0642 \u0625\u0636\u0627\u0641\u064a\u0629 \u062a\u062b\u0628\u062a \u0635\u0644\u0627\u062d\u064a\u0629 \u0627\u0644\u0645\u0641\u0648\u0651\u0636.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}]}, {"id": 6, "name": "Before the auction", "questions": [{"id": 27, "question": "1.9 \u0647\u0644 \u064a\u0648\u062c\u062f \u062d\u062f \u0623\u062f\u0646\u0649 \u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0634\u062d\u0646\u061f", "response": "\u2022 Minimum limit: 5,000 SAR for Sadad billing.
\u2022 There is no minimum limit for charging via bank transfer
Yes \u2014 you can top up from any account under your name, but please note:
Any amount topped up from a specific account will be refunded to the same account.
For more details regarding refunds and account matching: review the refund topics in Section 3.
The platform supports two main types:
| \n Type \n | \n \n How it works? \n | \n
| \n Timed Auction \n | \n \n Fully electronic auction, ends at a specific time \n | \n
| \n Hybrid Auction (In-person + Remote Electronic) \n | \n \n Held in a hall and broadcast live to remote participants \n | \n
Details of each type:
Timed Auction :
\u2022 Format: 100% electronic. No hall, no broadcast.
\u2022 Duration: A specific period of time (e.g., 3 days).
\u2022 Competition: Bidders compete during the period\nuntil the time ends.
Hybrid Auction : In-person + Remote Electronic
\u2022 In-person: Held in a hall where bidders attend, usually featuring an auction committee and an auctioneer calling out bids.
\u2022 Participation: You can attend in person or follow and bid remotely via live broadcast.
\u2022 Bids: Remote and in-person bids are tracked simultaneously.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 35, "question": "1.17 \u0645\u062a\u0649 \u0648\u0643\u064a\u0641 \u064a\u064f\u062d\u062c\u0632 \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0645\u0646 \u0645\u062d\u0641\u0638\u062a\u064a\u061f", "response": "\n \u064a\u064f\u062d\u062c\u0632 \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644\n\u0628\u0639\u062f \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0635\u0641\u0629 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f\u060c \u0648\u0627\u0644\u062f\u062e\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0628\u0646\u062f \u0627\u0644\u0630\u064a \u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0639\u0644\u064a\u0647\u060c\n\u0648\u0627\u062e\u062a\u064a\u0627\u0631\u0643 \u062d\u062c\u0632 \u0627\u0644\u0645\u0628\u0644\u063a \u2014 \u0648\u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u062a\u062a\u0645 \u0642\u0628\u0644 \u0623\u0646 \u062a\u062f\u062e\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0627\u0644\u0641\u0639\u0644\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0628\u0646\u062f.
\n\u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 '\u0627\u0644\u062d\u062c\u0632' \u0648'\u0627\u0644\u062e\u0635\u0645': \u0645\u062d\u062c\u0648\u0632 (\u0644\u0645 \u064a\u064f\u062e\u0635\u0645): \u064a\u0639\u0646\u064a \u0623\u0646 \u0627\u0644\u0645\u0628\u0644\u063a \u0645\u0648\u062c\u0648\u062f \u0641\u064a \u0645\u062d\u0641\u0638\u062a\u0643\n\u0644\u0643\u0646\u0647 '\u0645\u062d\u062c\u0648\u0632' \u0648\u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0628\u0633\u0628\u0628 \u0623\u0646\u0647 \u0645\u062d\u062c\u0648\u0632 \u0641\u064a \u0645\u0634\u0627\u0631\u0643\u062a\u0643 \u0639\u0644\u0649 \u0627\u0644\u0628\u0646\u062f. \u0648\u0645\u0639\u0646\u0649 \u0645\u062e\u0635\u0648\u0645 \u061f : \u0623\u064a \u0623\u0646 \u0627\u0644\u0645\u0628\u0644\u063a \u062e\u0631\u062c \u0645\u0646 \u0645\u062d\u0641\u0638\u062a\u0643 \u0641\u0639\u0644\u0627\u064b \u0628\u0633\u0628\u0628 \u0623\u0646\u0643 \u0642\u062f\u0651\u0645\u062a \u0623\u0639\u0644\u0649 \u0645\u0632\u0627\u064a\u062f\u0629 \u0648\u0641\u0632\u062a \u0628\u0627\u0644\u0645\u0632\u0627\u062f \u0648\u0623\u0643\u0645\u0644\u062a\n\u0627\u0644\u0634\u0631\u0627\u0621.\n\n\n\n
\n\u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u064a\u0643\u0648\u0646 \u0645\u062d\u062c\u0648\u0632\u0627\u064b \u0641\u0642\u0637 \u0637\u0648\u0627\u0644 \u0641\u062a\u0631\u0629 \u0627\u0644\u0645\u0632\u0627\u062f \u0639\u0646\u062f \u0627\u062e\u062a\u064a\u0627\u0631\u0643 \u062d\u062c\u0632 \u0627\u0644\u0645\u0628\u0644\u063a \u0639\u0644\u0649\n\u0627\u0644\u0628\u0646\u062f\u060c \u0648\u064a\u062a\u062d\u0648\u0651\u0644 \u0625\u0644\u0649 '\u0645\u062e\u0635\u0648\u0645' \u0641\u0642\u0637 \u0625\u0630\u0627 \u0641\u0632\u062a \u0648\u0623\u0643\u0645\u0644\u062a \u0627\u0644\u0634\u0631\u0627\u0621.\n\n\n\n
\u0645\u062b\u0627\u0644: - \u0631\u0635\u064a\u062f\u0643 \u0641\u064a \u0627\u0644\u0645\u062d\u0641\u0638\u0629:\n50,000 \u0631\u064a\u0627\u0644 - \u0645\u0628\u0644\u063a \u062f\u062e\u0648\u0644 \u0627\u0644\u0645\u0632\u0627\u062f: 10,000 \u0631\u064a\u0627\u0644 - \u0628\u0639\u062f \u0627\u0644\u062a\u0633\u062c\u064a\u0644: \u0631\u0635\u064a\u062f\u0643 \u0627\u0644\u0645\u062a\u0627\u062d\n40,000 + \u0645\u062d\u062c\u0648\u0632 10,000 = 50,000
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 36, "question": "1.18 \u0647\u0644 \u064a\u064f\u0633\u062a\u0631\u062f \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0625\u0630\u0627 \u0644\u0645 \u0623\u0641\u0632\u061f", "response": "\u0646\u0639\u0645 \u2014 \u062a\u0644\u0642\u0627\u0626\u064a\u0627\u064b.
\u0628\u0639\u062f \u0627\u0646\u062a\u0647\u0627\u0621 \u0627\u0644\u0645\u0632\u0627\u062f \u0648\u0635\u062f\u0648\u0631 \u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u062a\u0631\u0633\u064a\u0629: - \u0625\u0630\u0627 \u0644\u0645 \u062a\u0641\u0632\n\u0628\u0628\u0646\u062f \u0623\u0648 \u0644\u0645 \u062a\u0634\u0627\u0631\u0643 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0641\u0639\u0644\u064a\u0627\u064b\u060c \u064a\u064f\u062d\u0631\u064e\u0651\u0631 \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u062d\u062c\u0648\u0632 \u062a\u0644\u0642\u0627\u0626\u064a\u0627\u064b \u0648\u064a\u0639\u0648\u062f\n\u0644\u0631\u0635\u064a\u062f\u0643 \u0627\u0644\u0645\u062a\u0627\u062d.
\u0645\u0627 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0644\u0643 \u0628\u0639\u062f \u062a\u062d\u0631\u064a\u0631 \u0627\u0644\u0645\u0628\u0644\u063a\u061f
1. \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0645\u0632\u0627\u062f \u0622\u062e\u0631
2. \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\n\u0645\u0646 \u0627\u0644\u0645\u062d\u0641\u0638\u0629 \u0625\u0644\u0649 \u062d\u0633\u0627\u0628\u0643 \u0627\u0644\u0628\u0646\u0643\u064a (\u0631\u0627\u062c\u0639 \u0645\u0648\u0627\u0636\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0641\u064a \u0627\u0644\u0642\u0633\u0645 3).
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 34, "question": "1.16 \u0645\u0627 \u0647\u0648 \u201c\u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644\u201d (\u0627\u0644\u0639\u0631\u0628\u0648\u0646)\u061f \u0648\u0644\u0645\u0627\u0630\u0627 \u0623\u062f\u0641\u0639\u0647\u061f", "response": "\u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 (\u064a\u064f\u0633\u0645\u0649\n\u0623\u062d\u064a\u0627\u0646\u0627\u064b \u201c\u0627\u0644\u0639\u0631\u0628\u0648\u0646\u201d \u0623\u0648 \u201c\u0645\u0628\u0644\u063a \u0627\u0644\u062a\u0623\u0645\u064a\u0646\u201d) \u0647\u0648 \u0645\u0628\u0644\u063a \u062a\u062d\u062c\u0632\u0647 \u0627\u0644\u0645\u0646\u0635\u0629 \u0645\u0646 \u0645\u062d\u0641\u0638\u062a\u0643\n\u0639\u0646\u062f \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0641\u064a \u0645\u0632\u0627\u062f \u0645\u0639\u064a\u0651\u0646\u060c \u0644\u064a\u0633\u0645\u062d \u0644\u0643 \u0628\u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0639\u0644\u0649 \u0628\u0646\u0648\u062f\u0647.
\u0644\u0645\u0627\u0630\u0627 \u064a\u064f\u0637\u0644\u0628\u061f - \u062c\u062f\u064a\u0629 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629:\n\u064a\u0636\u0645\u0646 \u0623\u0646 \u0627\u0644\u0645\u062a\u0646\u0627\u0641\u0633\u064a\u0646 \u062c\u0627\u062f\u0648\u0646 \u0648\u0644\u062f\u064a\u0647\u0645 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629. - \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u0627\u0626\u0639: \u064a\u062d\u0645\u064a\u0647 \u0645\u0646\n\u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0627\u062a \u0627\u0644\u0639\u0628\u062b\u064a\u0629 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u064f\u0633\u062a\u0643\u0645\u0644. - \u0646\u0632\u0627\u0647\u0629 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0629: \u064a\u0645\u0646\u0639 \u0627\u0644\u0645\u0636\u0627\u0631\u0628\u0627\u062a \u0627\u0644\u0648\u0647\u0645\u064a\u0629\n\u0648\u064a\u062d\u0641\u0638 \u062d\u0642\u0648\u0642 \u0627\u0644\u062c\u0645\u064a\u0639.
\u0643\u064a\u0641 \u064a\u064f\u062d\u062f\u064e\u0651\u062f \u0627\u0644\u0645\u0628\u0644\u063a\u061f - \u064a\u062d\u062f\u062f \u0645\u062f\u064a\u0631\n\u0627\u0644\u0645\u0632\u0627\u062f \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0644\u0643\u0644 \u0628\u0646\u062f \u0623\u0648 \u0644\u0643\u0644 \u0645\u0632\u0627\u062f \u0648\u0641\u0642 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a. - \u064a\u0638\u0647\u0631 \u0644\u0643 \u0627\u0644\u0645\u0628\u0644\u063a\n\u0642\u0628\u0644 \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u2014 \u0642\u0628\u0644 \u0623\u0646 \u064a\u062a\u0645 \u0627\u0644\u062d\u062c\u0632 \u0645\u0646 \u0645\u062d\u0641\u0638\u062a\u0643. - \u0642\u062f \u064a\u062e\u062a\u0644\u0641 \u0645\u0646 \u0645\u0632\u0627\u062f \u0644\u0622\u062e\u0631\n\u062d\u0633\u0628 \u0642\u064a\u0645\u0629 \u0627\u0644\u0623\u0635\u0648\u0644 \u0627\u0644\u0645\u0639\u0631\u0648\u0636\u0629.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 25, "question": "1.7 \u0645\u0627 \u0647\u064a \u0637\u0631\u0642 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0645\u0642\u0628\u0648\u0644\u0629\u061f", "response": "The platform supports the following methods:
\u2022 \nSadad (Saudi Payment System) \u2014 an invoice paid from any bank using the biller code\n363 Saudi Auctions Company.
\u2022 \nDirect Bank\nTransfer to the platform account based on your specific wallet account.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 40, "question": "1.22 \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0627\u0644\u0627\u0637\u0644\u0627\u0639 \u0639\u0644\u064a\u0647 \u0642\u0628\u0644 \u0648\u0636\u0639 \u0623\u0648\u0644 \u0645\u0632\u0627\u064a\u062f\u0629\u061f", "response": "Before any bidding, ensure the following:
\u2022 Auction Terms \u2014 Read them in full (duration, payment, awarding, and ownership transfer).
\u2022 Item Details \u2014 Description, condition, pictures, marketing brochure.
\u2022 Opening Price\nand Minimum Increment \u2014 How much your increment must be in each bid.
\u2022 Your Wallet Balance \u2014 Is it sufficient to reserve the entry fee?
\u2022 Auction End\nTime and time zone.
\u2022 Sales Agent\nInformation \u2014 To communicate in case of inquiries.
Golden Rule: Do not bid\non what you do not understand its terms. Reviewing the auction terms is a legal commitment \u2014 ignorance of the terms\nafter the award is of no use.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 21, "question": "1.3 \u0646\u0633\u064a\u062a \u0643\u0644\u0645\u0629 \u0627\u0644\u0645\u0631\u0648\u0631\u060c \u0643\u064a\u0641 \u0623\u0633\u062a\u0639\u064a\u062f\u0647\u0627\u061f", "response": "Do the following :
1. From the login\npage, click \u201cForgot Password\u201d.
2. \nEnter the registered mobile number\nor email.
3. You will receive a verification code\n\u2014 enter it and choose a new password.
Note: If you do not receive the\ncode within two minutes, verify the registered number/email, or try again after 5 minutes.
\n\n\n\n\n\n
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 20, "question": "1.2 \u0645\u0627 \u0647\u0648 \u0627\u0644\u0646\u0641\u0627\u0630 \u0627\u0644\u0648\u0637\u0646\u064a \u0627\u0644\u0645\u0648\u062d\u0651\u062f \u061f", "response": "The National Unified Access (Nafadh) is a government service provided by the Ministry of Interior that allows you to log in to any government or private platform using your digital identity, without the need to enter your data manually.
Why do we use it?
We use it for two reasons: - Verifying your identity: Ensuring that the person registering is indeed the owner of the identity. - Security: Protecting you from identity theft.
What should I do if it doesn't work?
Try in order:
1. Check the \u201cNafadh\u201d application on your mobile phone \u2014 did\nyou receive the verification notification?
2. Make sure that the mobile number registered in Nafadh is the same one you are using\nnow.
3. Try another browser or private browsing mode.
If the problem persists, contact the National Unified Access service directly via\nmy.gov.sa (review Section 4)
or contact us at customer service, and we will assist you.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 26, "question": "1.8 \u0638\u0647\u0648\u0631 \u0627\u0644\u0631\u0635\u064a\u062f \u0628\u0639\u062f \u0627\u0644\u0634\u062d\u0646 \u2014 \u0627\u0644\u0645\u062f\u0629 ", "response": "Depends on the payment method:
| \n Payment Method \n | \n \n Expected Duration \n | \n
| \n Sadad \n | \n \n Instant \n | \n
| \n Bank Transfer \n | \n \n Within a maximum of 30 minutes during bank working hours. Transfers exceeding 20,000 SAR\n sent after bank working hours will arrive the next day \n | \n
If the period is exceeded and the balance does not appear, follow the steps in the next section immediately.
I topped up via Sadad and the balance did not appear \u2014 What should I do?
Follow these steps:
1. \nCheck the bank\nmessage: Was the amount actually deducted from your bank account?
2. \nRefresh the wallet page (F5 or swipe down on mobile).
3. \nCheck the \u201cTransaction\nLog\u201d in the wallet \u2014 it might have appeared there before the balance.
4. \nIf the time has passed\nand it has not appeared, contact customer service with:
\u2013 \nSadad transaction number\n(received from the bank upon payment).
\u2013 \nDate and time of the transaction.
\u2013 \nThe amount.
Tip: Always keep\nthe Sadad transaction number \u2014 it is the key to solving any top-up problem.
", "video_title": "", "video_url": ""}, {"id": 29, "question": "1.11 \u0643\u064a\u0641 \u0623\u0639\u0631\u0641 \u0623\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0634\u062d\u0646 \u0646\u062c\u062d\u062a\u061f", "response": "\u062b\u0644\u0627\u062b \u0639\u0644\u0627\u0645\u0627\u062a \u062a\u0624\u0643\u062f \u0646\u062c\u0627\u062d \u0627\u0644\u0634\u062d\u0646:
1. \u0638\u0647\u0648\u0631 \u0627\u0644\u0645\u0628\u0644\u063a\n\u0641\u064a \u0631\u0635\u064a\u062f \u0627\u0644\u0645\u062d\u0641\u0638\u0629 \u0641\u064a \u0627\u0644\u0635\u0641\u062d\u0629 \u0627\u0644\u0634\u062e\u0635\u064a\u0629.
2. \u0631\u0633\u0627\u0644\u0629 \u062a\u0623\u0643\u064a\u062f (SMS \u0623\u0648 \u0625\u064a\u0645\u064a\u0644) \u062a\u0635\u0644\u0643 \u0645\u0646 \u0627\u0644\u0645\u0646\u0635\u0629.
3. \u0638\u0647\u0648\u0631 \u0627\u0644\u0639\u0645\u0644\u064a\u0629\n\u0641\u064a \u201c\u0633\u062c\u0644 \u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u0641\u0638\u0629\u201d \u0628\u062d\u0627\u0644\u0629 \u201c\u0646\u0627\u062c\u062d\u0629\u201d.
\u0625\u0630\u0627 \u0644\u0645 \u062a\u062c\u062f\u062a \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0641\u064a \u0627\u0644\u0633\u062c\u0644 \n\u2014 \u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0632\u0648\u062f\u0647\u0645 \u0628\u0631\u0642\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0629.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 31, "question": "1.13 \u0645\u0627 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0645\u0632\u0627\u062f \u0627\u0644\u062e\u0627\u0635 \u0648\u0645\u0632\u0627\u062f\u0627\u062a \u0625\u0646\u0641\u0627\u0630\u061f", "response": "\n\n\n
\u2022 \u0627\u0644\u0628\u0627\u0626\u0639: \u0634\u062e\u0635\n\u0623\u0648 \u062c\u0647\u0629 (\u062e\u0627\u0635\u0629 \u0623\u0648 \u062d\u0643\u0648\u0645\u064a\u0629) \u062a\u0639\u0631\u0636 \u0623\u0635\u0648\u0644\u0647\u0627 \u0627\u062e\u062a\u064a\u0627\u0631\u064a\u0627\u064b.
\u2022 \u0627\u0644\u062a\u0631\u0633\u064a\u0629: \u062a\u062e\u0636\u0639\n\u0644\u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u060c \u0648\u0645\u0627 \u0642\u0644\u0651 \u0639\u0646 \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u064a\u0643\u0648\u0646 \u0644\u0644\u0645\u0627\u0644\u0643 \u0623\u0648 \u0645\u0646 \u064a\u0642\u0648\u0645 \u0645\u0642\u0627\u0645\u0647 \u062d\u0642 \u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629.
\u2022 \u0627\u0644\u0634\u0631\u0648\u0637: \u064a\u062a\u0645\n\u0627\u0639\u062a\u0645\u0627\u062f\u0647\u0627 \u0628\u0645\u0627 \u064a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0646\u0638\u0627\u0645 \u0647\u064a\u0626\u0629 \u0627\u0644\u0639\u0642\u0627\u0631.
\u2022 \u064a\u062a\u0645 \u0639\u0631\u0636 \u0627\u0644\u0645\u0632\u0627\u062f\u0627\u062a\n\n'\u0645\u0646\n\u0642\u0650\u0628\u0644 \u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0642\u0636\u0627\u0626\u064a\u064a\u0646'\n\n\n\n \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \u0628\u0623\u0645\u0631 \u0645\u0646 \u0645\u0631\u0643\u0632 \u0627\u0644\u0625\u0633\u0646\u0627\u062f \u0648\u0627\u0644\u062a\u0635\u0641\u064a\u0629 (\u0625\u0646\u0641\u0627\u0630)\u060c \u0648\u0647\u064a \u0645\u0632\u0627\u062f\u0627\u062a \u0645\u0631\u062e\u0635\u0629\n\u0645\u0646 \u0627\u0644\u0647\u064a\u0626\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u0644\u0639\u0642\u0627\u0631 \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0644\u0634\u0631\u0648\u0637 \n\u0645\u0631\u0643\u0632 \u0627\u0644\u0625\u0633\u0646\u0627\u062f \u0648\u0627\u0644\u062a\u0635\u0641\u064a\u0629\n\n\n\n\u0648\u0627\u0644\u062a\u064a \u064a\u0644\u0632\u0645 \u0627\u0644\u0625\u0642\u0631\u0627\u0631 \u0628\u0647\u0627 \u0648\u0627\u0644\u0627\u0637\u0644\u0627\u0639 \u0639\u0644\u0649\n\u0634\u0631\u0648\u0637\u0647\u0627.
\u2022 \u0627\u0644\u062a\u0631\u0633\u064a\u0629: \u062a\u062e\u0636\u0639 \u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u0631\u0643\u0632 \u0627\u0644\u0625\u0633\u0646\u0627\u062f \u0648\u0627\u0644\u062a\u0635\u0641\u064a\u0629 (\u0625\u0646\u0641\u0627\u0630).
\n\n\n\n\n\n
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 32, "question": "1.14 \u0643\u064a\u0641 \u0623\u062e\u062a\u0627\u0631 \u0627\u0644\u0645\u0632\u0627\u062f \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0644\u064a\u061f", "response": "Before any auction:
1. Read the full auction terms and conditions.
2. Review the marketing brochure.
3. Inspect the item if possible (review the topic on preparing for your first bid).
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 22, "question": "1.4 \u0643\u064a\u0641 \u0623\u062d\u062f\u0651\u062b \u0628\u064a\u0627\u0646\u0627\u062a\u064a \u0627\u0644\u0634\u062e\u0635\u064a\u0629\u061f", "response": "From the personal profile page, click on \u201cProfile\u201d\n\u2192 \u201cEdit Data\u201d. You can update: - Mobile number - Email - Address\n- Bank account (review the bank accounts topic under refunds)
The name and ID number cannot be edited \n\u2014 this data is linked to the National Unified Access (Nafadh).
\n\n\n\n\n\n
\n\n\n\n\n\n
\u0628\u0639\u062f \u0623\u0646 \u062a\u062e\u062a\u0627\u0631 \u0627\u0644\u0645\u0632\u0627\u062f \u0623\u0648 \u0627\u0644\u0628\u0646\u062f \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u060c \u0627\u062a\u0628\u0639 \u0647\u0630\u0647\n\u0627\u0644\u062e\u0637\u0648\u0627\u062a:
1. \u0627\u0641\u062a\u062d \u0635\u0641\u062d\u0629 \u0627\u0644\u0645\u0632\u0627\u062f \u0645\u0646 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0645\u0632\u0627\u062f\u0627\u062a.
2. \u0627\u0636\u063a\u0637 \u0639\u0644\u0649 \u201c\u0633\u062c\u0651\u0644\n\u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f\u201d.
3. \u062d\u062f\u0651\u062f \u0635\u0641\u062a\u0643: \u0623\u0635\u064a\u0644 \u0639\u0646 \u0646\u0641\u0633\u0643 (\u062a\u0632\u0627\u064a\u062f \u0644\u062d\u0633\u0627\u0628\u0643)\n/ \u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0623\u0641\u0631\u0627\u062f (\u0648\u0643\u064a\u0644 \u0634\u0631\u0639\u064a) / \u0645\u0645\u062b\u0644 \u0645\u0646\u0634\u0623\u0629 (\u0645\u062f\u064a\u0631 \u0634\u0631\u0643\u0629 \u0623\u0648 \u0645\u0627\u0644\u0643 \u0645\u0624\u0633\u0633\u0629 \u064a\u0634\u062a\u0631\u064a \u0628\u0627\u0633\u0645 \u0627\u0644\u0645\u0646\u0634\u0623\u0629).\n(\u0631\u0627\u062c\u0639 1.5).
4. \u0625\u0630\u0627 \u0643\u0646\u062a \u0648\u0643\u064a\u0644\u0627\u064b \u0623\u0648 \u0645\u0645\u062b\u0644 \u0645\u0646\u0634\u0623\u0629\u060c \u0623\u062f\u062e\u0644\n\u0631\u0642\u0645 \u0627\u0644\u0648\u0643\u0627\u0644\u0629 \u0648\u062a\u0627\u0631\u064a\u062e\u0647\u0627 \u0641\u062a\u0638\u0647\u0631 \u0644\u0643 \u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0627\u060c \u0623\u0648 \u0627\u0631\u0641\u0639 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0641\u064a \u0627\u0644\u062e\u0627\u0646\u0629\n\u0627\u0644\u0645\u062e\u0635\u0635\u0629.
5. \u0623\u0643\u0651\u062f \u062d\u062c\u0632 \u0645\u0628\u0644\u063a\n\u0627\u0644\u062f\u062e\u0648\u0644 \u0645\u0646 \u0645\u062d\u0641\u0638\u062a\u0643 (\u0631\u0627\u062c\u0639 1.16 \u0623\u062f\u0646\u0627\u0647).
6. \u064a\u0638\u0647\u0631 \u0644\u0643 \u062a\u0623\u0643\u064a\u062f\n\u201c\u062a\u0645 \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f\u201d \u2014 \u0623\u0635\u0628\u062d\u062a \u062c\u0627\u0647\u0632\u0627\u064b \u0644\u0644\u0645\u0632\u0627\u064a\u062f\u0629.
\u0645\u0647\u0645: \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u064a\u062a\u0645 \u0644\u0643\u0644\n\u0645\u0632\u0627\u062f \u0639\u0644\u0649 \u062d\u062f\u0629 \u2014 \u062d\u062a\u0649 \u0644\u0648 \u0634\u0627\u0631\u0643\u062a \u0641\u064a \u0645\u0632\u0627\u062f\u0627\u062a \u0633\u0627\u0628\u0642\u0629\u060c \u064a\u062c\u0628 \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0645\u0646 \u062c\u062f\u064a\u062f \u0644\u0643\u0644 \u0645\u0632\u0627\u062f \u062c\u062f\u064a\u062f.
\u062a\u0646\u0628\u064a\u0647: \u0625\u0630\u0627 \u0643\u0646\u062a \u0648\u0643\u064a\u0644\u0627\u064b \u0623\u0648 \u0645\u0645\u062b\u0644 \u0645\u0646\u0634\u0623\u0629\u060c\n\u064a\u064f\u0646\u0635\u062d \u0628\u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0642\u0628\u0644 \u0628\u062f\u0627\u064a\u0629 \u0627\u0644\u0645\u0632\u0627\u062f \u0628\u0648\u0642\u062a \u0643\u0627\u0641\u064d \u0644\u064a\u062a\u0645 \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0648\u062b\u0627\u0626\u0642.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 19, "question": "1.1 : \u0643\u064a\u0641 \u0623\u0633\u062c\u0651\u0644 \u062d\u0633\u0627\u0628 \u062c\u062f\u064a\u062f \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629", "response": "\n\n\n
\u064a\u062a\u0645 \u0641\u064a \u062b\u0644\u0627\u062b \u062e\u0637\u0648\u0627\u062a:
1- \u0627\u0636\u063a\u0637 \u0632\u0631 \u062a\u0633\u062c\u064a\u0644\n\u0627\u0644\u062f\u062e\u0648\u0644 \u0623\u0639\u0644\u0649 \u0627\u0644\u0635\u0641\u062d\u0629 \u0627\u0636\u063a\u0637 \u0628\u0639\u062f \u0630\u0644\u0643 \u0639\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u062d\u0633\u0627\u0628 \u062c\u062f\u064a\u062f.
2- \u0627\u062f\u062e\u0644 \u0631\u0642\u0645 \u0627\u0644\u0633\u062c\u0644\n\u0627\u0644\u0648\u0637\u0646\u064a \u0648\u0627\u0637\u0644\u0639 \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0623\u062d\u0643\u0627\u0645 \u0627\u0636\u063a\u0637 \u0625\u0646\u0634\u0627\u0621 \u062d\u0633\u0627\u0628 \u062c\u062f\u064a\u062f \u0633\u064a\u062a\u0645 \u062a\u062d\u0648\u064a\u0644\u0643 \u0625\u0644\u0649 \u0627\u0644\u0646\u0641\u0627\u0630 \u0627\u0644\u0648\u0637\u0646\u064a\n\u0648\u062b\u0651\u0642 \u0647\u0648\u064a\u062a\u0643 \u0639\u0628\u0631 \u0627\u0644\u0646\u0641\u0627\u0630 \u0627\u0644\u0648\u0637\u0646\u064a \u0627\u0644\u0645\u0648\u062d\u0651\u062f.
3- \u0623\u0643\u0645\u0644 \u0628\u064a\u0627\u0646\u0627\u062a\u0643 \u0627\u0644\u0634\u062e\u0635\u064a\u0629\n\u0648\u0627\u062e\u062a\u0631 \u0643\u0644\u0645\u0629 \u0645\u0631\u0648\u0631.
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", "video_title": "", "video_url": ""}, {"id": 24, "question": "1.6 \u0643\u064a\u0641 \u0623\u0634\u062d\u0646 \u0645\u062d\u0641\u0638\u062a\u064a\u061f ", "response": "\u0645\u0646 \u0627\u0644\u0635\u0641\u062d\u0629 \u0627\u0644\u0634\u062e\u0635\u064a\u0629:
1. \u0627\u0636\u063a\u0637 \u0639\u0644\u0649 \u201c\u0627\u0644\u0645\u062d\u0641\u0638\u0629\u201d\n \u201c\u0634\u062d\u0646 \u0627\u0644\u0645\u062d\u0641\u0638\u0629\u201d.
2. \u0627\u062e\u062a\u0631 \u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0634\u062d\u0646\n(\u0631\u0627\u062c\u0639 \u0627\u0644\u0633\u0624\u0627\u0644 \u0627\u0644\u062a\u0627\u0644\u064a).
3. \u0623\u062f\u062e\u0644 \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u0631\u0627\u062f\n\u0634\u062d\u0646\u0647.
4. \n\u0623\u0643\u0645\u0644 \u0627\u0644\u062f\u0641\u0639 \u0639\u0628\u0631\n\u0627\u0644\u0642\u0646\u0627\u0629 \u0627\u0644\u062a\u064a \u0627\u062e\u062a\u0631\u062a\u0647\u0627.
\u0645\u0647\u0645 \u062c\u062f\u0627\u064b: \u0633\u062c\u0651\u0644 \u0627\u0633\u0645\n\u0648\u0631\u0642\u0645 \u0627\u0644\u062d\u0633\u0627\u0628 \u0627\u0644\u0630\u064a \u0634\u062d\u0646\u062a \u0645\u0646\u0647 \u2014 \u0627\u0644\u0645\u0628\u0627\u0644\u063a \u0627\u0644\u062a\u064a \u0633\u062a\u062d\u0648\u0644\u0647\u0627 \u062a\u064f\u0633\u062a\u0631\u062f \u0644\u0646\u0641\u0633 \u0627\u0644\u062d\u0633\u0627\u0628 \u0641\u0642\u0637 \u0639\u0646\u062f\n\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f (\u0631\u0627\u062c\u0639 \u0645\u0648\u0627\u0636\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0641\u064a \u0627\u0644\u0642\u0633\u0645 3).
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 38, "question": "1.20 \u0645\u0627\u0630\u0627 \u0644\u0648 \u0644\u0645 \u064a\u0643\u0646 \u0641\u064a \u0645\u062d\u0641\u0638\u062a\u064a \u0645\u0627 \u064a\u0643\u0641\u064a \u0644\u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644\u061f", "response": "You will not be able to participate in the auction until the sufficient amount\nis available in your wallet.
What is the solution?
1. Top up your wallet with the required\namount \u2014 review the topic on topping up the wallet.
2. Wait for the balance to appear in the wallet.
3. Return\nto the auction page, register in the auction, and complete the process so you can bid.
Tip: Top up the wallet well ahead of the auction start time.
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", "video_title": "", "video_url": ""}, {"id": 41, "question": "1.23 \u0643\u064a\u0641 \u0623\u0639\u0627\u064a\u0646 \u0627\u0644\u0628\u0646\u062f \u0642\u0628\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629\u061f", "response": "The method differs according to the type of asset and auction:
For Real Estate and Vehicles: - Often there is a\nspecified inspection date before the auction \u2014 announced on the auction page. - The sales agent's information\nfor coordination is available on the auction page.
Some Auctions: - Rely on the attached pictures,\nvideos, and marketing brochure. - You can request additional information or an inspection\nfrom the sales agent.
Tip: If you cannot perform a physical\ninspection, contact the sales agent for any inquiries before bidding \u2014 responding to inquiries\nis the seller's responsibility.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 39, "question": "1.21 \u0633\u062c\u0651\u0644\u062a \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f \u2014 \u0627\u0644\u0622\u0646 \u0643\u064a\u0641 \u0623\u0628\u062f\u0623 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0627\u0644\u0641\u0639\u0644\u064a\u0629\u061f", "response": "After your registration (review the topic on registration and the entry fee):
1. \nWait for the auction start time \u2014 each auction has a specific start time, which you will find on the auction page.\n\n\n\n
2. \nOpen the auction page at the specified time and browse the listed items.\n\n\n\n
3. \nClick on the item you want to bid on \u2014 the details page will open.
4. \nMonitor the 'Price' and the counter, and when ready click 'Add Bid' (review 2.1).\n\n\n\n
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 72, "question": "1.24 \u0645\u0627 \u0645\u0639\u0646\u0649 \u201c\u0633\u0639\u0631 \u0627\u0644\u0627\u0641\u062a\u062a\u0627\u062d\u201d \u0648\u201d\u0623\u0639\u0644\u0649 \u0645\u0632\u0627\u064a\u062f\u0629\u201d\u061f", "response": "| \n Term \n | \n \n Meaning \n | \n
| \n Opening Price \n | \n \n It is the price at which the item starts \u2014 determined by the seller or the auction service\n provider, and it is the minimum limit for the first bid. \n | \n
| \n Highest Bid \n | \n \n The highest price that has been submitted as a bid on the item. \n | \n
Bidding Rule: Any new bid\nmust be higher than the current highest bid by an amount not less than the \"Minimum Increment\" which\nis predefined.
Example: - Opening price: 100,000 SAR\n- Highest bid: 115,000 SAR - Minimum increment: 1,000 SAR - Your bid must be\n116,000 SAR or more
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 37, "question": "1.19 \u0647\u0644 \u064a\u064f\u062e\u0635\u0645 \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0645\u0646 \u0642\u064a\u0645\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 \u0625\u0630\u0627 \u0641\u0632\u062a\u061f", "response": "\n\u0646\u0639\u0645\u060c \u064a\u064f\u062e\u0635\u0645 \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0645\u0646 \u0642\u064a\u0645\u0629 \u0627\u0644\u0634\u0631\u0627\u0621.\n\n\n\n
\u0645\u062b\u0627\u0644 \u0639\u0645\u0644\u064a: \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0627\u0644\u0645\u062d\u062c\u0648\u0632 \u0639\u0646\u062f \u0627\u0644\u062a\u0633\u062c\u064a\u0644 | 10,000 \u0631\u064a\u0627\u0644 | \u0642\u064a\u0645\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629\n\u0628\u0639\u062f \u0627\u0644\u0641\u0648\u0632 100,000 \u0631\u064a\u0627\u0644 |\u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u062a\u0628\u0642\u064a \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0633\u062f\u0627\u062f\u0647 | 90,000 \u0631\u064a\u0627\u0644\n|
\u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u062a\u0628\u0642\u064a \u064a\u064f\u0633\u062f\u064e\u0651\u062f \u062d\u0633\u0628 \u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0632\u0627\u062f (\u0631\u0627\u062c\u0639 \u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u062a\u0631\u0633\u064a\u0629\n\u0648\u0627\u0644\u0633\u062f\u0627\u062f \u0641\u064a \u0627\u0644\u0642\u0633\u0645 3.
\u0645\u0644\u0627\u062d\u0638\u0629: \u0644\u0627 \u064a\u064f\u0636\u0627\u0641 \u0639\u0644\u0649 \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644\n\u0634\u064a\u0621 \u2014 \u0645\u0627 \u062a\u062f\u0641\u0639\u0647 \u0641\u0639\u0644\u064a\u0627\u064b \u0647\u0648 \u0642\u064a\u0645\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 + \u0627\u0644\u0639\u0645\u0648\u0644\u0629 \u0648\u0627\u0644\u0636\u0631\u064a\u0628\u0629 (\u0625\u0646 \u0648\u064f\u062c\u062f\u062a) \u0643\u0645\u0627 \u0647\u0648\n\u0645\u0648\u0636\u0651\u062d \u0641\u064a \u0634\u0631\u0648\u0637 \u0643\u0644 \u0645\u0632\u0627\u062f.
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", "video_title": "", "video_url": ""}, {"id": 23, "question": "1.5 \u0635\u0641\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u0643 \u0648\u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0625\u062b\u0628\u0627\u062a\u0647\u0627", "response": "\n\n\n
\n\n\n
\n\n\n
\u0645\u0627 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u201c\u0623\u0635\u064a\u0644\u201d \u0648\u201d\u0648\u0643\u064a\u0644\u201d \u0648\u201d\u0645\u0645\u062b\u0644 \u0645\u0646\u0634\u0623\u0629\u201d\u061f
\u0639\u0646\u062f \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0645\u0632\u0627\u062f\u060c \u062a\u062d\u062f\u062f \u0635\u0641\u062a\u0643 \u0623\u0648\u0644\u0627\u064b:
| \n \u0627\u0644\u0635\u0641\u0629 \n | \n \n \u0627\u0644\u0645\u0639\u0646\u0649 \n | \n \n \u0645\u062b\u0627\u0644 \n | \n
| \n \u0623\u0635\u064a\u0644 \n | \n \n \u062a\u0634\u0627\u0631\u0643 \u0628\u0627\u0633\u0645\u0643 \u0648\u0644\u062d\u0633\u0627\u0628\u0643 \u0627\u0644\u0634\u062e\u0635\u064a \n | \n \n \u0634\u062e\u0635 \u064a\u0634\u062a\u0631\u064a \u0644\u0646\u0641\u0633\u0647 \n | \n
| \n \u0648\u0643\u064a\u0644 \u0634\u0631\u0639\u064a \n | \n \n \u062a\u0634\u0627\u0631\u0643 \u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0634\u062e\u0635 \u0622\u062e\u0631 \u0628\u0645\u0648\u062c\u0628 \u0648\u0643\u0627\u0644\u0629 \n | \n \n \u0627\u0628\u0646 \u064a\u0634\u062a\u0631\u064a \u0644\u0648\u0627\u0644\u062f\u062a\u0647 \u0628\u0648\u0643\u0627\u0644\u0629 \u0634\u0631\u0639\u064a\u0629 \n | \n
| \n \u0645\u0645\u062b\u0644 \u0645\u0646\u0634\u0623\u0629 \n | \n \n \u062a\u0634\u0627\u0631\u0643 \u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0634\u0631\u0643\u0629 \u0623\u0648 \u0645\u0624\u0633\u0633\u0629 \n | \n \n \u0645\u0648\u0638\u0641 \u0645\u0641\u0648\u0636 \u0628\u0648\u0643\u0627\u0644\u0629 \u0645\u062b\u0644\u0627\u064b \u064a\u0634\u062a\u0631\u064a \u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u0645\u062f\u064a\u0631 \u0627\u0644\u0634\u0631\u0643\u0629\n \u064a\u0634\u062a\u0631\u064a \u0628\u0645\u0648\u062c\u0628 \u0635\u0644\u0627\u062d\u064a\u0627\u062a\u0647 \u0641\u064a \u0639\u0642\u062f \u0627\u0644\u062a\u0623\u0633\u064a\u0633 \n | \n
| \n \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0639\u0646 \u0627\u0644\u0646\u0641\u0633 \u0648\u0639\u0646 \u0627\u0644\u063a\u064a\u0631 \n | \n \n \u062a\u0634\u0627\u0631\u0643 \u0644\u062d\u0633\u0627\u0628\u0643\n \u0648\u0646\u064a\u0627\u0628\u0629 \u0639\u0646 \u0634\u062e\u0635 \u0627\u0648 \u0645\u0646\u0634\u0626\u0629 \n | \n \n \u0634\u062e\u0635 \u064a\u0631\u064a\u062f \u0634\u0631\u0627\u0643\u0629\n \u0628\u064a\u0646\u0647 \u0648\u0628\u064a\u0646 \u0623\u062e\u0648\u0647 \u0645\u062b\u0644\u0627 \u0623\u0648 \u0648\u0627\u0644\u062f\u062a\u0647 \n | \n
\u0645\u0647\u0645: \u062a\u064f\u0633\u062c\u064e\u0651\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0628\u0627\u0633\u0645 \u0627\u0644\u062c\u0647\u0629\n\u0627\u0644\u062a\u064a \u062a\u0645\u062b\u0651\u0644\u0647\u0627\u060c \u0644\u0643\u0646 \u0623\u0646\u062a \u0634\u062e\u0635\u064a\u0627\u064b \u0645\u0633\u0624\u0648\u0644 \u0639\u0646 \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0648\u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0648\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0645\u0632\u0627\u062f.
\u0645\u0627 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0625\u062b\u0628\u0627\u062a \u0627\u0644\u0635\u0641\u0629\u061f
\u0644\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0634\u0631\u0639\u064a: - \u0635\u0648\u0631\u0629 \u0645\u0646 \u0627\u0644\u0648\u0643\u0627\u0644\u0629\n\u0627\u0644\u0634\u0631\u0639\u064a\u0629 \u0633\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u0641\u0639\u0648\u0644 (\u0645\u0646 \u0646\u0627\u062c\u0632 \u0623\u0648 \u0643\u062a\u0627\u0628\u0629 \u0627\u0644\u0639\u062f\u0644). - \u0627\u0644\u0648\u0643\u0627\u0644\u0629 \u064a\u062c\u0628 \u0623\u0646 \u062a\u0646\u0635 \u0635\u0631\u0627\u062d\u0629 \u0639\u0644\u0649\n\u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0642\u0628\u0648\u0644 \u0627\u0644\u0625\u0641\u0631\u0627\u063a \u0648\u062f\u0641\u0639 \u0627\u0644\u062b\u0645\u0646.
\u0644\u0645\u0645\u062b\u0644 \u0627\u0644\u0645\u0646\u0634\u0623\u0629: - \u0627\u0644\u0633\u062c\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\n\u0644\u0644\u0645\u0646\u0634\u0623\u0629. - \u062a\u0641\u0648\u064a\u0636 \u0645\u0646 \u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u0623\u0648 \u0648\u0643\u0627\u0644\u0629 \u0634\u0631\u0639\u064a\u0629 \u062a\u0645\u0646\u062d\u0643 \u0635\u0644\u0627\u062d\u064a\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f\u0627\u062a\n\u0628\u0627\u0633\u0645\u0647\u0627. - \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0642\u062f \u064a\u064f\u0637\u0644\u0628 \u0639\u0642\u062f \u0627\u0644\u062a\u0623\u0633\u064a\u0633 \u0623\u0648 \u0645\u0627 \u064a\u062b\u0628\u062a \u0639\u0644\u0627\u0642\u062a\u0643 \u0628\u0627\u0644\u0645\u0646\u0634\u0623\u0629.
\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0631\u0641\u0639: \u062a\u0631\u0641\u0639 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0641\u064a \u0627\u0644\u062e\u0627\u0646\u0629\n\u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u062f\u0627\u062e\u0644 \u0635\u0641\u062d\u0629 \u0627\u0644\u0645\u0632\u0627\u062f \u0627\u0644\u0645\u0631\u0627\u062f \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0628\u0647 \u2014 \u0642\u0628\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629. \u062a\u064f\u0631\u0627\u062c\u064e\u0639 \u0645\u0646 \u0642\u0628\u0644\n\u0648\u0643\u064a\u0644 \u0627\u0644\u0628\u064a\u0639 \u0648\u062a\u064f\u0639\u062a\u0645\u062f \u0635\u0641\u062a\u0643 \u0644\u0644\u0645\u0632\u0627\u062f.
\u062a\u0646\u0628\u064a\u0647: \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u062a\u064f\u0631\u0627\u062c\u064e\u0639 \u0644\u0643\u0644 \u0645\u0632\u0627\u062f\n\u0639\u0644\u0649 \u062d\u062f\u0629 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646\u060c \u0641\u064a\u064f\u0641\u0636\u064e\u0651\u0644 \u0631\u0641\u0639\u0647\u0627 \u0642\u0628\u0644 \u0627\u0644\u0645\u0648\u0639\u062f \u0628\u0648\u0642\u062a \u0643\u0627\u0641\u064d.
\n\n\n\n\n\n
Potential Consequences\n(depending on auction terms):
1. Cancellation of Awarding \u2014 The item is re-auctioned at the expense of the defaulting bidder, who shall bear any shortfall in price.
2. Forfeiture of the entry\nfee.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 86, "question": "3.6 \u0643\u064a\u0641 \u0623\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0648\u0643\u064a\u0644 \u0627\u0644\u0628\u064a\u0639 \u0623\u0648 \u0627\u0644\u0628\u0627\u0626\u0639\u061f", "response": "Contact Information will be\navailable in: - The Auction Page \u2014 \u201cSales Agent\u201d section. - The Awarding Message sent to you\nafter approval. - \u201cMy Auctions\u201d \u2192 Item details.
Usual Channels: - Direct mobile number.\n- Email. - Sometimes: A contact form within the platform.
Tips for Communication:
- Identify yourself,\nthe auction number, and the item in the first communication.
- Keep a record of correspondence (messages, emails)\n\u2014 you might need them later.
- Ask about the next steps clearly: delivery time, location, and\nrequired documents.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 93, "question": "3.13 \u0647\u0644 \u0647\u0646\u0627\u0643 \u0631\u0633\u0648\u0645 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u061f", "response": "Yes \u2014 an amount of\n25 SAR is deducted for each refund process.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 95, "question": "3.15 \u0645\u062a\u0627\u0628\u0639\u0629 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0645\u0627 \u0627\u0644\u0639\u0645\u0644 \u0639\u0646\u062f \u062a\u0623\u062e\u0631 \u0627\u0644\u0645\u0628\u0644\u063a", "response": "How do I track the status of my refund request?
From the personal profile page \u2192 \u201cWallet\u201d Refund Requests.
You will see a list of all your requests with the status of each request:
| \n Status \n | \n \n Meaning \n | \n \n What to do? \n | \n
| \n Under Review \n | \n \n The platform is reviewing your request \n | \n \n Wait \u2014 do not submit a new request \n | \n
| \n Approved \n | \n \n The request has been approved and the transfer is being prepared \n | \n \n Wait \u2014 the transfer is coming soon \n | \n
| \n Under Transfer \n | \n \n The amount has been sent to the bank and is awaiting bank processing \n | \n \n Wait for the amount to appear in your account \n | \n
Reference Number: Each request has a unique reference number\n\u2014 always keep it for any communication with customer service.
Notifications: You will receive automatic notifications\nupon any change in the request status.
The announced period has passed and I have not received the amount \u2014 What should I do?
Follow these steps in order:
Step 1: Check the request status -\nGo to \u201cRefund Requests\u201d in the wallet. - If the status is \u201cCompleted\u201d, move to Step\n2. - If it is \u201cUnder Review\u201d for a period exceeding two business days, move directly to Step\n4.
Step 2: Check your bank account\n- Review the account statement for the past few days \u2014 sometimes the amount arrives without a notification from the bank.
Step 3: Contact your bank - Inquire\nabout incoming transactions not showing in the statement. - Provide them with the transfer reference number from the platform\n(if available).
Step 4: Contact customer service on the platform - Contact them (review Section 4) with: - Refund request number (essential).\n- Date of submitting the request. - The amount. - The receiving bank account. - The transfer reference number (if available from the platform).
Step 5: - If the delay continues without\njustification, you will find at the bottom of the page the company's\nemail \u2014 raise a request and the request will be followed up with you (review the topic on complaints\n in this section).
Alert: Do not submit a new refund request\nbefore confirming the status of the first request .
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 89, "question": "3.9 \u0643\u064a\u0641 \u0623\u0642\u062f\u0651\u0645 \u0637\u0644\u0628 \u0627\u0633\u062a\u0631\u062f\u0627\u062f\u060c \u0648\u0643\u0645 \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0632\u0645\u0646\u064a\u0629 \u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0628\u0644\u063a\u061f ", "response": "\u0643\u064a\u0641 \u0623\u0642\u062f\u0651\u0645 \u0637\u0644\u0628 \u0627\u0633\u062a\u0631\u062f\u0627\u062f\u061f
1. \u0645\u0646 \u0627\u0644\u0635\u0641\u062d\u0629 \u0627\u0644\u0634\u062e\u0635\u064a\u0629\n\u2192 \u201c\u0627\u0644\u0645\u062d\u0641\u0638\u0629\u201d.
2. \u0627\u0636\u063a\u0637 \u0639\u0644\u0649 \u0623\u064a\u0642\u0648\u0646\u0629\n\u201c\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u201d \u0623\u0648 \u201c\u0633\u062d\u0628 \u0627\u0644\u0631\u0635\u064a\u062f\u201d.
3. \u0623\u062f\u062e\u0644 \u0627\u0644\u0645\u0628\u0644\u063a\n\u0627\u0644\u0630\u064a \u062a\u0631\u064a\u062f \u0627\u0633\u062a\u0631\u062f\u0627\u062f\u0647 (\u0643\u0627\u0645\u0644 \u0627\u0644\u0631\u0635\u064a\u062f \u0623\u0648 \u062c\u0632\u0621).
4. \u0627\u0633\u062a\u0639\u0631\u0636 \u0628\u064a\u0627\u0646\u0627\u062a\n\u062d\u0633\u0627\u0628\u0643 \u0627\u0644\u0628\u0646\u0643\u064a (\u0631\u0627\u062c\u0639 \u0645\u0648\u0636\u0648\u0639 \u0627\u0644\u062d\u0633\u0627\u0628\u0627\u062a \u0627\u0644\u0628\u0646\u0643\u064a\u0629 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f).
5. \n\u0623\u0643\u0651\u062f \u0627\u0644\u0637\u0644\u0628.
6. \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u0631\u0642\u0645\n\u0645\u0631\u062c\u0639\u064a \u0627\u062d\u062a\u0641\u0638 \u0628\u0647 \u0644\u0644\u0645\u062a\u0627\u0628\u0639\u0629.
\u0628\u0639\u062f \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628:\n- \u0627\u0644\u0637\u0644\u0628 \u064a\u0645\u0631 \u0628\u0639\u062f\u0629 \u0645\u0631\u0627\u062d\u0644: \u0642\u064a\u062f \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u2192 \u0645\u0639\u062a\u0645\u062f \u2192 \u0642\u064a\u062f \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u064a\u0645\u0643\u0646\u0643 \u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0645\u0646 \u0642\u0633\u0645 \u201c\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u201d \u0641\u064a \u0627\u0644\u0645\u062d\u0641\u0638\u0629 (\u0631\u0627\u062c\u0639 \u0645\u0648\u0636\u0648\u0639 \u062a\u062a\u0628\u0639 \u0627\u0644\u0637\u0644\u0628).
\u0643\u0645 \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0632\u0645\u0646\u064a\u0629 \u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0628\u0644\u063a\u061f
| \n \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \n | \n \n \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u062a\u0642\u062f\u064a\u0631\u064a\u0629 \n | \n
| \n \u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0637\u0644\u0628 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0646\u0635\u0629 \n | \n \n \u0639\u0627\u062f\u0629\u064b 1 \u0625\u0644\u0649 3 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644 \n | \n
\u0639\u0648\u0627\u0645\u0644 \u0642\u062f \u062a\u0637\u064a\u0644 \u0627\u0644\u0645\u062f\u0629: - \u0623\u064a\u0627\u0645\n\u0627\u0644\u0639\u0637\u0644 \u0627\u0644\u0631\u0633\u0645\u064a\u0629 (\u062c\u0645\u0639\u0629/\u0633\u0628\u062a + \u0627\u0644\u0625\u062c\u0627\u0632\u0627\u062a \u0627\u0644\u0648\u0637\u0646\u064a\u0629). - \u0639\u062f\u0645 \u062a\u0637\u0627\u0628\u0642 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0628\u0646\u0643\u064a\u0629\n(\u0627\u0633\u0645 \u0635\u0627\u062d\u0628 \u0627\u0644\u062d\u0633\u0627\u0628\u060c IBAN). - \u0645\u0634\u0627\u0643\u0644 \u0644\u062f\u0649 \u0627\u0644\u0628\u0646\u0643 \u0627\u0644\u0645\u0633\u062a\u0644\u0645.
\u0625\u0630\u0627 \u062a\u0623\u062e\u0631 \u0627\u0644\u0645\u0628\u0644\u063a \u0639\u0646 \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629 \u2014 \u0631\u0627\u062c\u0639 \u0645\u0648\u0636\u0648\u0639 \u062a\u062a\u0628\u0639 \u0627\u0644\u0637\u0644\u0628 .
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 87, "question": "3.7 \u0646\u0642\u0644 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 \u2014 \u0644\u0644\u0639\u0642\u0627\u0631 \u0623\u0648 \u0627\u0644\u0645\u0631\u0643\u0628\u0629", "response": "Transferring real estate ownership goes through several steps :
1. \nCompleting the purchase amounts, including tax and commission .
2. Submitting the required\ndocuments to the sales agent (ID, power of attorney, etc.).
3. Coordination and completing the conveyance\nand transfer procedures according to the standard practice with the sales agent and the seller or their agent at the agreed\ntime.
4. Issuing the new title\ndeed .
5. Receiving the original deed .
* Entrustment and Liquidation Center (Infadh) Auctions: The sales agent is referred to, and the sale and conveyance are carried out according to the rules of the Entrustment and Liquidation Center (Infadh).
As for cars and vehicles, they follow the usual steps:
1. \nCompleting the payment\nin full (purchase value + commission).
2. \nSetting the transfer\nappointment with the sales agent.
3. \nElectronic transfer\nvia Absher or a car showroom or the Traffic Department .
4. \nReceiving the documents (registration card, keys).
5. \nPhysically receiving\nthe vehicle from the agreed location.
The sales agent is followed up with regarding procedures and requirements according to the conditions stated in the auction.
\n\n\n\n\n\n
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 90, "question": "3.10 \u0639\u0644\u0649 \u0623\u064a \u062d\u0633\u0627\u0628 \u064a\u064f\u0639\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a\u060c \u0648\u0645\u0627\u0630\u0627 \u0644\u0648 \u062d\u0633\u0627\u0628\u064a \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \u0645\u062e\u062a\u0644\u0641 \u0639\u0646 \u062d\u0633\u0627\u0628 \u0627\u0644\u0634\u062d\u0646\u061f", "response": "\u0627\u0644\u0645\u0628\u0644\u063a \u064a\u064f\u0633\u062a\u0631\u062f \u0644\u0644\u062d\u0633\u0627\u0628 \u0627\u0644\u0628\u0646\u0643\u064a \u0627\u0644\u0630\u064a \u0634\u064f\u062d\u0646\u062a \u0645\u0646\u0647 \u0627\u0644\u0645\u062d\u0641\u0638\u0629 \u2014 \u0648\u0644\u064a\u0633\n\u0644\u0623\u064a \u062d\u0633\u0627\u0628 \u0622\u062e\u0631.
\u0645\u062b\u0627\u0644 : - \u0634\u062d\u0646\u062a \u0627\u0644\u0645\u062d\u0641\u0638\u0629\n\u0645\u0646 \u062d\u0633\u0627\u0628 \u0627\u0644\u0631\u0627\u062c\u062d\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0639\u0644\u0649 \u0630\u0644\u0643 \u0639\u0646\u062f \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0633\u0646\u0642\u0648\u0645 \u0628\u0631\u062f \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0625\u0644\u0649 \u0646\u0641\u0633 \u0627\u0644\u062d\u0633\u0627\u0628.
\u0646\u0635\u064a\u062d\u0629 : \u0628\u0641\u0636\u0644 \u0625\u0633\u062a\u062e\u062f\u0627\u0645 \u062d\u0633\u0627\u0628 \u0628\u0646\u0643\u064a \n\u0648\u0627\u062d\u062f\u0627 \u0641\u064a \u0643\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u062d\u0646 \u0644\u062a\u0628\u0633\u064a\u0637 \u0648\u0633\u0631\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f .
\u0645\u0627\u0630\u0627 \u0644\u0648 \u0633\u062f\u062f\u062a \u0645\u0646 \u062d\u0633\u0627\u0628 \u201c\u0628\u0646\u0643 \u0623\u201d \u0648\u062d\u0633\u0627\u0628\u064a \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \u201c\u0628\u0646\u0643 \u0628\u201d\u061f
\u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u062b\u0644\u0627\u062b\u0629:
\u0627\u0644\u062d\u0627\u0644\u0629 1: \u0634\u062d\u0646\u062a \u0645\u0646 \u062d\u0633\u0627\u0628 \u0623 \u0644\u0643\u0646 \u0628\u064a\u0627\u0646\u0627\u062a\u0643 \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \u0628\u0627\u0633\u0645 \u062d\u0633\u0627\u0628\n\u0628 - \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0633\u064a\u062a\u0645 \u0625\u0644\u0649 \u062d\u0633\u0627\u0628 \u0623 (\u0645\u0635\u062f\u0631 \u0627\u0644\u0634\u062d\u0646). - \u0628\u064a\u0627\u0646\u0627\u062a\n\u0627\u0644\u062d\u0633\u0627\u0628 \u201c\u0628\u201d \u0641\u064a \u0645\u0644\u0641\u0643 \u0644\u0644\u0639\u0631\u0636 \u0641\u0642\u0637\u060c \u0644\u0627 \u062a\u064f\u0633\u062a\u062e\u062f\u0645 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f.
\u0627\u0644\u062d\u0627\u0644\u0629 2: \u0634\u062d\u0646\u062a \u0645\u0646 \u062d\u0633\u0627\u0628 \u064a\u062d\u0645\u0644 \u0627\u0633\u0645\u0627\u064b \u0645\u062e\u062a\u0644\u0641\u0627\u064b (\u0634\u062e\u0635 \u0622\u062e\u0631) - \u0644\u0627 \u064a\u064f\u0633\u0645\u062d \u0628\u0627\u0644\u0634\u062d\u0646 \u0645\u0646 \u062d\u0633\u0627\u0628 \u0628\u0627\u0633\u0645 \u0634\u062e\u0635\n\u0622\u062e\u0631 \u0625\u0644\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0647\u0646\u0627\u0643 \u0635\u0641\u0629 \u0644\u0644\u0634\u062e\u0635 \u0635\u0627\u062d\u0628 \u0627\u0644\u062d\u0633\u0627\u0628 \u0643\u0623\u0646 \u064a\u0643\u0648\u0646 \u0645\u0648\u0643\u0644\u0643 \u0623\u0648 \u062d\u0633\u0627\u0628 \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u062a\u064a \u0641\u0648\u0636\u062a\u0643 \u0628\u0645\u0648\u062c\u0628 \u0648\u0643\u0627\u0644\u0629 \u0634\u0631\u0639\u064a\u0629 \u0644\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0646\u064a\u0627\u0628\u0629 \u0639\u0646\u0647\u0627 .
\u0627\u0644\u062d\u0627\u0644\u0629 3: \u0623\u063a\u0644\u0642\u062a \u062d\u0633\u0627\u0628 \u0627\u0644\u0628\u0646\u0643 \u0627\u0644\u0630\u064a \u0634\u062d\u0646\u062a \u0645\u0646\u0647 - \u062a\u0648\u0627\u0635\u0644 \u0641\u0648\u0631\u0627\u064b \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u2014 \u0647\u0630\u0647 \u0627\u0644\u062d\u0627\u0644\u0629 \u062a\u062d\u062a\u0627\u062c \u0648 \u064a\u062a\u0637\u0644\u0628 \u0644\u0630\u0644\u0643 \u0625\u062b\u0628\u0627\u062a \u0648\u0648\u062b\u0627\u0626\u0642 \u0625\u0636\u0627\u0641\u064a\u0629.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 83, "question": "3.3 \u0643\u064a\u0641 \u0623\u0643\u0645\u0644 \u0627\u0644\u0633\u062f\u0627\u062f \u0628\u0639\u062f \u0627\u0644\u0641\u0648\u0632\u060c \u0648\u0643\u0645 \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0645\u0633\u0645\u0648\u062d\u0629\u061f", "response": "After the final awarding is approved, you will receive payment instructions:\n- The remaining amount (purchase value \u2212 reserved entry fee). - Accepted payment methods\n(mostly: bank transfer or Sadad invoice). - The bank account (if it is by direct transfer). - The period allowed for payment is determined by the terms of each auction \u2014 read them before bidding, as they are\nbinding.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 82, "question": "3.2 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u201c\u0627\u0644\u0641\u0648\u0632\u201d \u0648\u201d\u0627\u0644\u062a\u0631\u0633\u064a\u0629\u201d\u060c \u0648\u0645\u0639\u0646\u0649 \u201c\u0644\u0645 \u064a\u0628\u0644\u063a \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u201d", "response": "What is the difference between \u201cWinning\u201d and \u201cAwarding\u201d?
| \n Stage \n | \n \n Meaning \n | \n
| \n Winning \n | \n \n You are the highest bidder at the end of the auction. This does not mean awarding\n and acceptance of the purchase. \n | \n
| \n Awarding \n | \n \n The sale committee has officially approved selling\n the item to you at the price you bid with. \n | \n
Why is it not enough to be the highest bidder? - The auction terms may require reaching a certain evaluation price to accept the awarding. - The\nseller/committee may reject the awarding for reasons mentioned in the terms.
What does \u201cevaluation not reached\u201d mean?
\u201cEvaluation not reached\u201d means that the price\nyou bid with is less than the minimum limit that the seller accepts to sell for.
Example: - The seller requests that the item not be sold\nfor less than 500,000 SAR. - The highest bid reached 450,000 SAR only. - The result: Evaluation\nnot reached \u2014 the awarding is rejected even though you are the \u201chighest bidder\u201d.
Other possible reasons for rejecting the awarding: 1. Violation of auction terms (for example: missing documents for the agent). 2. The seller withdrawing\nthe item before the awarding (if the terms allow). 3. The decision of the sale committee for reasons mentioned\nin the auction terms.
What happens upon rejection? - The entry\nfee is fully released and returns to your wallet. - You can inquire with the sales agent about the reason.
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", "video_title": "", "video_url": ""}, {"id": 84, "question": "3.4 \u0643\u0645 \u0646\u0633\u0628\u0629 \u0627\u0644\u0639\u0645\u0648\u0644\u0629 \u0648\u0636\u0631\u064a\u0628\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629\u061f", "response": "Commission: - A percentage\ndetermined in the terms of each auction, which is a percentage of the sale value.
Value Added Tax (VAT): - 15%\nof the commission value (not the asset value). - It may apply to the asset itself if the\nseller is registered for tax (depending on the nature of the asset).
Real Estate Tax: It is the Real Estate Transaction\nTax, 5% of the property value.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 81, "question": "3.1 \u0641\u0632\u062a \u0628\u0627\u0644\u0645\u0632\u0627\u062f \u2014 \u0645\u0627 \u0627\u0644\u062e\u0637\u0648\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629\u061f ", "response": "Congratulations! Here are the steps in order:
1. \nWait for the final\nawarding \u2014 the sale committee reviews the auction result and approves the awarding\n(review 3.2).
2. Monitor the item status in \u201cMy Auctions\u201d.
3. Upon approval of\nthe awarding, you will receive a notification of the remaining amount and payment method from\nthe sales agent or the selling entity (review 3.3).
4. Your entry\nfee is transferred to the selling entity authorized to receive the entry fee.
5. Complete the payment\nwithin the specified period in the auction terms (review 3.3).
6. Communicate with the sales\nagent to arrange delivery and transfer of ownership (review 3.6).
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 94, "question": "3.14 \u0645\u0627 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0645\u0628\u0644\u063a \u0627\u0644\u062f\u062e\u0648\u0644 \u0628\u0639\u062f \u0627\u0644\u062a\u0631\u0633\u064a\u0629 \u0648\u0627\u0644\u0634\u0631\u0627\u0621\u061f", "response": "| \n Type \n | \n \n Meaning \n | \n \n When does it happen? \n | \n
| \n Entry Fee Refund \n | \n \n Retrieving the amount reserved upon registering for the auction \n | \n \n When not winning or if the awarding is rejected \n | \n
| \n Entry Fee Refund After Paying the Purchase Value \n | \n \n A rare case \u2014 when the sale is canceled after awarding for multiple reasons. In\n this case, the entry fee is collected from the entity to which it was transferred (such as the owner or\n the sales agent). If it is referred to the platform, or it is returned to the customer's account by the owner or the sales agent . \n | \n \n Exceptional cases of sale cancellation \n | \n
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 88, "question": "3.8 \u0645\u062a\u0649 \u0623\u0633\u062a\u0631\u062f \u0627\u0644\u0645\u0628\u0627\u0644\u063a\u060c \u0648\u0647\u0644 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u062a\u0644\u0642\u0627\u0626\u064a \u0623\u0645 \u064a\u062d\u062a\u0627\u062c \u0637\u0644\u0628\u061f", "response": "You are entitled to a refund in the following cases:
| \n Case \n | \n \n Refund \n | \n
| \n Did not win the auction \n | \n \n The entry fee (guarantee) is released automatically \n | \n
| \n Won but the awarding was rejected \n | \n \n The entry fee is released automatically \n | \n
| \n Did not participate in the auction after registering \n | \n \n The entry fee is released after the auction ends \n | \n
| \n Wished to withdraw your wallet balance (not\n linked to an active auction) \n | \n \n You can submit a refund request at any time \n | \n
Cases where the amount is non-refundable:
- You won and completed the purchase (the amount is transferred to the seller or the sales agent).
- You delayed\npayment (the entry fee may be forfeited) and that is according to the terms and conditions.
Is the refund automatic or does it require a request?
The reservation is\nlifted after the auction ends in case of not winning and returns to your available balance. \u2013\n Likewise when the awarding is rejected .
In this case, the amount returns to your balance\n and you can request a refund
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", "video_title": "", "video_url": ""}, {"id": 91, "question": "3.11 \u0647\u0644 \u064a\u0645\u0643\u0646\u0646\u064a \u062a\u063a\u064a\u064a\u0631 \u062d\u0633\u0627\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0628\u0639\u062f \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628\u061f", "response": "Contact customer service with the reference request number. - The real reason for the change request. - Documents supporting your request (if requested), bearing in mind that the refund will be made to the account or accounts of the transferring person only . .
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", "video_title": "", "video_url": ""}, {"id": 92, "question": "3.12 \u0633\u062f\u062f\u062a \u0645\u0646 \u062d\u0633\u0627\u0628 \u0634\u0631\u0643\u0629 \u0623\u0648 \u0648\u0643\u0627\u0644\u0629 \u2014 \u0643\u064a\u0641 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u061f", "response": "General Rule: The amount\nis refunded to the same account that originally transferred the amount \u2014 even if it was under a company name or the agent's account.
Cases and Details:
Case 1: You are an employee in the company and the account is under its name - The refund goes to the company's account (it does not go to you personally). - You may be requested to provide an authorization or a power of attorney from the company proving your authority to transact. - You may need additional documents: commercial registration, ID of the authorized signatory.
Case 2: You are a legal agent and transferred from your account as an agent - The refund goes to the same account from which you transferred. - It requires attaching the valid power of attorney document if it was not previously attached.
Important Alert: If you represent a company, keep\nall documents (authorizations, registrations, powers of attorney) \u2014 they may be requested at any stage.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}]}, {"id": 7, "name": "During the auction", "questions": [{"id": 79, "question": "2.7 \u0627\u0644\u0628\u062b \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0628\u0637\u064a\u0649\u0621 \u0623\u0648 \u0645\u062a\u0642\u0637\u0639 \u2014 \u0643\u064a\u0641 \u0623\u062a\u0639\u0627\u0645\u0644 \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f \u061f", "response": "Try in order:
1.\nCheck your connection speed \u2014 retest the internet.
2. Lower the broadcast quality (if the\noption is available).
3. Refresh the page (F5 or swipe down on mobile).
4. Try\nanother browser or the mobile application.
5. Use an alternative network (Wi-Fi \u2194 mobile data).
Very important: even if the broadcast is intermittent,\nthe bidding log updates directly \u2014 monitor the bidding log and the timer instead of the broadcast if\nnecessary. Bids are recorded based on their arrival time, which is usually instantaneous, not based on what you see in the\nbroadcast.
\n\n\n\n\n\n
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", "video_title": "", "video_url": ""}, {"id": 74, "question": "2.2 \u0647\u0644 \u064a\u0645\u0643\u0646\u0646\u064a \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0645\u0646 \u0627\u0644\u062c\u0648\u0627\u0644\u061f", "response": "Yes \u2014 all bidding features\nwork on mobile and computer with the same efficiency.
Tips for bidding from mobile: - Do not\nget distracted by other applications during the critical minutes of the auction. - Charge your mobile battery\nbefore an important auction. - In large auctions, it is preferred to use a computer to see\nthe details more clearly.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 76, "question": "2.4 \u0647\u0644 \u064a\u0645\u0643\u0646\u0646\u064a \u0633\u062d\u0628 \u0645\u0632\u0627\u064a\u062f\u062a\u064a \u0623\u0648 \u062a\u0635\u062d\u064a\u062d\u0647\u0627 \u0625\u0630\u0627 \u0642\u062f\u0651\u0645\u062a\u0647\u0627 \u0628\u0627\u0644\u062e\u0637\u0623\u061f", "response": "\u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u0628\u0639\u062f \u062a\u0642\u062f\u064a\u0645\u0647\u0627.
\u0627\u0644\u0633\u0628\u0628: \u0637\u0644\u0628 \u0625\u0644\u063a\u0627\u0621 \u0623\u0648 \u0639\u062f\u0645 \u0625\u062d\u062a\u0633\u0627\u0628 \u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629 \u064a\u064f\u0639\u062f\u0651 \u0625\u062e\u0644\u0627\u0644\u0627\u064b \u0628\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0632\u0627\u062f .
\u0627\u0644\u062d\u0645\u0627\u064a\u0629 \u0645\u0646 \u0627\u0644\u062e\u0637\u0623 \u0642\u0628\u0644 \u0627\u0644\u0636\u063a\u0637:
\u0627\u0644\u0645\u0646\u0635\u0629 \u062a\u0639\u0631\u0636 \u0637\u0644\u0628 \u062a\u0623\u0643\u064a\u062f \u0642\u0628\u0644 \u062a\u0633\u062c\u064a\u0644 \u0623\u064a \u0645\u0632\u0627\u064a\u062f\u0629 \u2014 \u0631\u0627\u062c\u0639 \u0627\u0644\u0645\u0628\u0644\u063a\n\u0628\u0639\u0646\u0627\u064a\u0629 \u0642\u0628\u0644 \u0627\u0644\u0636\u063a\u0637 \u0639\u0644\u0649 \u201c\u0645\u0648\u0627\u0641\u0642\u0629\u201d. \u0647\u0630\u0647 \u0641\u0631\u0635\u062a\u0643 \u0627\u0644\u0648\u062d\u064a\u062f\u0629 \u0644\u0644\u062a\u0631\u0627\u062c\u0639.
\n\n\n\n\n\n
", "video_title": "", "video_url": ""}, {"id": 77, "question": "2.5 \u0647\u0644 \u064a\u0645\u0643\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0639\u062f\u0629 \u0645\u0632\u0627\u062f\u0627\u062a \u0641\u064a \u0648\u0642\u062a \u0648\u0627\u062d\u062f\u061f", "response": "Yes \u2014 in fact, you can participate\nin multiple items across multiple auctions at the same time.
Conditions: - Registration in each auction\n, topping up the entry fee for each auction, and reserving it for bidding.
How to track all your auctions? From the personal\nprofile page \u2192 \u201cMy Auctions\u201d \u2192 you can see all active auctions, the status of each one, and your current bids.
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", "video_title": "", "video_url": ""}, {"id": 73, "question": "2.1 \u0643\u064a\u0641 \u0623\u0642\u0648\u0645 \u0628\u0627\u0644\u0645\u0632\u0627\u064a\u062f\u0629\u061f (\u062e\u0637\u0648\u0629 \u0628\u062e\u0637\u0648\u0629) ", "response": "1. From the item page,\nclick \u201cAdd Bid\u201d.
2. The system verifies that:
\u2013 You are registered in this\nauction.
\u2013 The entry fee is\nreserved.
3. Enter the amount you\nwish to bid with (it must be higher than the highest bid).
4.You will see a pop-up \u201cAre\nyou sure?\u201d displaying the amount clearly \u2014 review it before pressing.
5. Click \u201cApprove\u201d\n\u2014 your bid will be recorded in the \u201cBidding Log\u201d on the item immediately.
6. The current price of the item will be updated to your bid amount, and you will become the highest bidder.
Important: Once you click\n\u201cApprove\u201d, you cannot retract the bid (review 2.4).
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", "video_title": "", "video_url": ""}, {"id": 75, "question": "2.3 \u0645\u0632\u0627\u064a\u062f\u062a\u064a \u0644\u0645 \u062a\u064f\u0633\u062c\u064e\u0651\u0644 \u2014 \u0645\u0627 \u0627\u0644\u0633\u0628\u0628\u061f", "response": "The most common reasons:
| \n Reason \n | \n \n Solution \n | \n
| \n The bid amount is insufficient (did not exceed\n the current price) \n | \n \n Try again with a higher amount \n | \n
| \n Insufficient wallet balance \n | \n \n Top up your wallet (review the topic on topping up the wallet) \n | \n
| \n Connection loss \n | \n \n Check the internet and try again \n | \n
| \n The auction has (Ended) or is (Upcoming) and has not started yet \n | \n \n Review the auction time \n | \n
| \n You are not registered in this auction \n | \n \n Register first (review the topic on registration and the entry fee) \n | \n
| \n Another bidder beat you by a fraction of a second \n | \n \n Try again with a higher amount \n | \n
Alert: Always check the \u201cBidding Log\u201d\n\u2014 to see if your bid has been recorded.
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", "video_title": "", "video_url": ""}, {"id": 78, "question": "2.6 \u0627\u0644\u062a\u0645\u062f\u064a\u062f \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a \u2014 \u0645\u0627 \u0647\u0648\u060c \u0648\u0645\u062f\u062a\u0647\u060c \u0648\u0647\u0644 \u064a\u062a\u0643\u0631\u0631\u061f ", "response": "What is automatic extension?
Automatic extension is a feature that prevents\nthe sudden end of an auction when there is real-time, last-minute competition.
How does it work? - Each auction has a specific \u201cextension window\u201d\n(for example: the last two minutes before the auction ends). - If any new bid is added during the extension window, the auction time is automatically extended. - The extension continues as long as\nthere are bids within the window. - The auction ends only when the extension window expires without any\nnew bid.
Example: - The auction ends at\n10:00 PM. - At 9:59 PM, a new bid was recorded - The auction is extended to\n10:01 PM (two additional minutes from the moment of the bid).
How long is the extension period? And does it repeat?
Duration: Usually two (2) minutes\n\u2014 but it is possible to set a time longer than two minutes, and that depends on the terms and conditions and what the auction committee decides.
Does it repeat? Yes \u2014 with no maximum limit.
As long as there are new bids within the extension window, the auction continues to\nextend. The auction may extend for an hour or more from the original end time if the competition is strong.
Practical Tip: - Monitor the counter continuously\nduring the last 10 minutes of the auction. - Do not expect the auction to end at the specified time \u2014 it may\nbe extended many times. - If you want to compete, do not withdraw until you are sure that the extension\nhas actually ended.
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", "video_title": "", "video_url": ""}, {"id": 80, "question": "2.8 \u0643\u064a\u0641 \u0623\u0639\u0631\u0641 \u0623\u0646\u0646\u064a \u0641\u0632\u062a \u0641\u064a \u0627\u0644\u0645\u0632\u0627\u062f\u061f", "response": "1.The auction ends\nand you are the highest bidder.
2. The sales agent\nor the platform communicates with you and notifies you of that.
Winning the highest bid \u2260 Final Awarding.
Being the highest bidder at the end of the auction is only a first step.\nThe final awarding requires the approval of the sale committee (it may be rejected for reasons such as the price not reaching\nthe required evaluation).
The next step if you win: review Section 3.a: After Awarding \u2014 there you will find details of payment and transfer of ownership.
If you do not win: the entry fee is released\nautomatically (review 1.18). You can refund it or participate in other auctions.
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", "video_title": "", "video_url": ""}]}]}